www.elzenplastik.com Shipping and Delivery Information
1. Introduction
This Shipping and Delivery Information outlines the shipping and delivery processes for purchases made on www.elzenplastik.com (hereinafter referred to as "the Site"). The following rules apply to all purchases made through the Site.
2. Shipping and Delivery Process
2.1. Shipping Companies: Your orders are shipped through reliable shipping companies that we partner with. The choice of the shipping company depends on the delivery address and the weight of the order.
2.2. Delivery Time: Orders are usually shipped within [X] business days after confirmation and payment processing. Delivery time varies depending on the delivery address. Typically, city deliveries are made within [Y] business days, and out-of-city deliveries are made within [Z] business days.
2.3. Delivery Address: Orders are shipped to the delivery address specified by the member during registration or updated during the order process. The Site is not responsible for delays caused by incorrect or incomplete address information.
3. Shipping Fees
3.1. Shipping Charges: Shipping fees vary depending on the weight, volume, and delivery address of the order. Shipping fees are added to the total amount during payment and are displayed on the order summary page.
3.2. Free Shipping: Free shipping may be offered for orders over a certain amount. Free shipping campaigns and conditions are announced on the Site.
4. Order Tracking
4.1. Tracking Number: When your order is shipped, a tracking number will be sent to you via email or SMS. You can use this number to track your order's status on the shipping company's website.
4.2. Delivery Status: You can check the delivery status and estimated delivery date of your order using the tracking number provided. For any delays or issues, please contact the shipping company.
5. Delivery and Returns
5.1. Inspecting at Delivery: When you receive your order, it is important to inspect the package. If there is any damage or opening, ask the courier to document it and return the order to us.
5.2. Return Process: For returns related to shipping, please follow the steps outlined in the Returns and Exchange Policy. Once your return request is approved, return the product in its original packaging with the invoice to the specified address. The return shipping fee is [covered by the Buyer/covered by the Seller].
6. Issues and Complaints
6.1. Shipping Issues: If you encounter any issues during the delivery process (delay, loss, damage, etc.), please contact the Site's customer service. Necessary support will be provided to resolve the issue.
6.2. Contact: For any questions, requests, or complaints related to shipping and delivery, you can use the following contact information:
- Email: [info@elzenplastik.com]
- Phone: [+90 212 670 25 45]
- Address: [İkitelli OSB Mahallesi Heskoop Sitesi M 3 Blok No:37, Başakşehir, Istanbul, Turkey]
This Shipping and Delivery Information reflects the Site's commitment to providing the best service to its users and ensuring a smooth delivery process. For more information about shipping and delivery, please contact us.
As ELZEN PLASTIK VE MOBILYA AKSESUARLARI SANAYİ VE TİCARET LİMİTED ŞİRKETİ, we are dedicated to ensuring customer satisfaction and smooth delivery processes, and we aim to provide the best service within the framework of these rules.
